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Childline is a UK charity and we only have counsellors in this country.This means we can only support young people in the UK.You can talk to them about anything, from self-harm and sexting to exam stress and eating problems.You can also ask them their name if you like and they'll tell you their first name.You’ve been asking why it’s been taking longer to get through to a counsellor and we wanted to explain.
It’s confidential and you don’t have to give your name if you don’t want to.
Whenever someone contacts Childline to speak to a counsellor, we write confidential notes about what’s been said.
Nobody outside of Childline sees this, but it helps us to keep you safe think about the best way to support you if you come back on again. But our new system will help to make it quicker and easier, meaning that counsellors can start talking to more children and young people!
If you log in for a 1-2-1 counsellor chat online, you might wait a little while before being connected with a counsellor. We know it can sometimes be scary talking to counsellors. You might be unsure about what to say or how they'll react. They're a bunch of different people, some old and some young.
They all work for us in the UK but many come from different countries like Poland, Ghana, Australia, India, China, France and other places. But most importantly, they all care about young people and give up some of their time to volunteer as counsellors.
Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.